Reformation reserves the right to refuse admission to the studio. Bookings are made subject to the studio’s right to alter the programme or teaching staff as a result of circumstances beyond its control.

Classes are not sold with a guarantee of a specific teacher taking certain classes. When booking a class it is important to be aware the teacher may be substituted and passes will not be refunded.

Classes are always subject to availability but we will always do our best to accommodate you in your chosen class.

Students should arrive 10 minutes before class and no later than 5 minutes before class starts. Late-comers may not be admitted to class after class start time. The use of cameras and recording equipment and mobile phones is strictly forbidden.

Clients cannot share accounts. Clients can purchase a class for another client by adding them as a family member. Clients cannot attend classes if booked under a different name this includes family members.

Class Cancellation Policy

For all Class Passes/packages, cancellation within 24 hours of the class starting will result in a ‘late cancellation’ deducting the class from the client’s package. There are no exceptions for this 24 hour window.

All classes must be prepaid and all clients agree to our 24hr notice policy when cancelling and/or rescheduling. If a client is booked into a class, but misses or cancels with less than 24 hours’ notice, they will be charged for the class.

Online Membership Terms and Conditions

Online Memberships entitle the client to unlimited access to our On-Demand library, where an agreed monthly charge will be set up at time of purchase and taken via direct debit on a monthly basis in accordance to your agreed plan. Month to include Public Holidays i.e. Bank Holidays and Christmas/New Year’s holidays.

Cancellations cannot be backdated. Not eligible for refund.

Class Waitlist Policy

A waitlist is available for classes when they are fully booked. students may add themselves to the waitlist and in the event of a cancellation in the class, the first student on the waitlist will automatically be added to class up until 2 hours prior to class start time. Students are notified of this via email notification. 

The class cancellation policy applies to waitlisted students except in the event of a student being added within 4 hours of class start time. A student may cancel the class if added within 4 hours of class start time due to late notification. It is the responsibility of the student to cancel themself from the waitlist if they know they won’t make the class.

Refund Policy

Any service or product purchased at Reformation is non-refundable including part used packages. Clients cannot split or share packages. Packages cannot be transferred to another client and must be used by the person specified at time of purchase. By purchasing your class package you agree to use all classes sold by the expiration date chosen at time of purchase. All clients are asked to agree to Reformation terms and conditions upon booking a course or Training.

Training, Course and Workshop Refund Policy

All Trainings, Course and Workshops deposits are non-refundable under any circumstances. For cancellations made outside 28 days of Training commencement date, a full refund minus course deposit amount will be due. (deposit amount varies per Training). For cancellations made between 14 days and 28 days of Training commencement date, 50% refund of trainings total value will be due. For any cancellations made within 14 days of training commencement date, or after commencement date, no refund is due.

If a course or training is cancelled you will be offered either a refund or the option of being transferred to an alternative event.

COVID 19 PROTOCOL

Even though we are back and its business as usual, please note that if you are feeling unwell & have any covid 19 symptoms, please do not come into the studio, but contact us via email or phone to let us know you will not be attending class and we will cancel your place for you.

Agreement of T&C’s

By purchasing any of Reformation’s class packs you agree that you have read and agree to the above Terms and conditions.

We look forward to seeing you in the studio.